Warranty Policy

 

Introduction 

dser provides a straightforward warranty that is processed in the most hassle-free way possible. If there's any complication along the way, please visit our Contact Us page or contact us at support@dserlife.com with your order receipt for confirmation.

 

This limited warranty provided by the manufacturer in no way affects a potential statutory warranty provided by law.

 

30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in dser's warehouse for inspection, the refund process will begin.

 

Returns must include all accessories

Items must include original packaging

For non-quality related warranty claims, buyer is responsible for shipping costs

For non-quality related warranty claims, dser refunds the cost of the product itself

Returns may be rejected if product does not meet the above requirements

 

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through dser's online stores, please contact retailers for refunds. For quality-related issues, please see below.

 

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by dser or dser's authorized resellers are covered by an extensive warranty, starting from the date of purchase.

 

dser's limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

 

Quality-related warranty claims on purchases made through dser's authorized distributors and retailers are handled through dser.

 

For quality-related warranty claims, items will be replaced with a new model of equal value .

 

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

 

Process:

 

Buyer must provide sufficient proof of purchase

dser must document what happens when buyers troubleshoot the product

The defective item's serial number and/or visible proof depicting the defect are required

 It may be necessary to return the item for quality inspection

 

Valid proof of purchase:

 

Order number from online purchases made through dser or dser's authorized resellers

Sales invoice

Dated sales receipt from an authorized dser reseller that shows a description of the product along with its price

 

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

 

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

 

Shipping costs must be covered by buyer in the following situations:

 

Returning products for any reason other than a proven defect

Warranty claims on items taken outside the original country of purchase

Buyer's accidental returns

Returning personal items

Returning items claimed to have defects but found by dser quality control to be in working condition

Returning defective items in international shipping

Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

 

Not Covered Under Warranty:

 

Products without sufficient proof of purchase

Lost or stolen products

Items that have expired their warranty period

Non quality-related issues (after 30 days of purchase)

Free products

Repairs through 3rd parties

Damage from outside sources

Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

Purchases from unauthorized resellers

 

dser is not liable for:

 

Loss of data incurred from use of dser products

Returning personal items sent to dser

 

When returning items with a prepaid shipping label provided by dser, dser takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, buyer assumes responsibility for any damage or loss incurred in transit. dser does not provide refunds for items damaged in transit for non-quality related warranty claims.